Shipping policy
At Sponzey, we’re committed to getting your order to you safely and on time.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. You’ll receive a confirmation email once your order has been shipped.
Shipping Times
Delivery times may vary depending on your location and shipping method selected at checkout.
- Standard Shipping: 5–8 business days
- Express Shipping: 2–4 business days
Please note that delivery times are estimates and may be affected by carrier delays, holidays, customs, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location and selected shipping method.
Order Tracking
Once your order has shipped, we’ll send you a tracking number by email. Please allow up to 48 hours for tracking information to become available.
Incorrect or Incomplete Address
Please make sure your shipping information is correct before completing your order. Sponzey is not responsible for orders delayed or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us as soon as possible so we can assist you.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: info@sponzey.com